Billing & Insurance FAQ

Billing & Insurance FAQ

Do you accept my insurance?

While we participate with almost all of the major insurance providers, it's your responsibility to make sure the Great Lakes Dermatology provider you are seeing is in your insurance network. To see if your insurance plan covers our services, please call the customer or member services telephone number located on your insurance card.

In addition, some insurance plans require a referral from your primary care doctor to Great Lakes Dermatology before they will cover services. Please talk with your insurance provider to determine the proper steps required by your plan.

What is a co-pay?

A co-pay is what your insurance company requires you to pay for each office visit.  Our providers are considered specialists, which means your co-pay may be higher than when you visit your primary care doctor. It is your responsibility to present your co-pay each time you check in for an appointment at our office.

When will I receive a bill?

Following your office visit, we'll submit a claim to your insurance company. After your insurance has processed your claim, our billing department will mail a statement to you. If you have any questions when you receive your bill, please call our billing department for assistance at (877) 423-5661.

What if I believe I received a bill in error?

If you think that you have received a bill in error, please contact your insurance provider first, and then our billing department at (877) 423-5661. You may also check your insurance "Explanation of Benefits" to verify coverage of services.

What about Workers' Compensation?

If the condition you want treated is due to a work-related injury or illness, it's your responsibility to inform us at the time of service and to bring along your employer or workers' compensation information. We will then complete the necessary forms and submit the request for payment. Ultimately, it's still your responsibility to make sure that your services are paid.

What if I am a self-pay patient or receiving cosmetic services?

Self-pay patients or patients receiving cosmetic services are required to pay at the time of service.

What forms of payment can I use?

We accept cash, checks, most major credit card and debit cards, and CareCredit.

What are “In-Network Providers”?

In-Network providers are limited groupings of providers in a managed care environment. Depending on your insurance, you may be required to use only network providers or may have financing liability for using non-network providers for medical services.

What are “Out-of-Network Providers”?

Medical services obtained by managed care members from unaffiliated or non-contracted health care providers. Some health plans do offer coverage for out-of-network providers while others may not reimburse out-of-network providers at all and the patient is responsible for the full amount charged by the doctor. Please contact your insurance carrier for more information.